Your satisfaction matters to us. Because this is a consumable product, our return rules are as follows:
You can request a return or replacement within 7 days of delivery if:
- The product arrived damaged, opened or leaking.
- You received the wrong item.
- The product is defective or has a quality problem.
How to request:
- Contact us within 7 days of receiving your order.
- Send your order number and clear photos or a short video of the product and packaging.
- Our team will review your request and reply within 1-2 business days.
Please note:
- Opened or used tea bags cannot be returned unless the product is defective or incorrect.
- Unopened items must be in their original, sealed packaging.
- Approved refunds are issued to the original payment method within 5-10 business days. For Cash on Delivery orders, we will arrange the refund by bank transfer.
- If the return is due to our mistake (damaged or wrong item), we cover the return shipping. For other approved returns, shipping costs are not refunded.